THAMIKO MPHANDE

THAMIKO MPHANDE

THAMIKO MPHANDE

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2025 © Thamiko Mphande
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My Resume.

EXPERIENCE

  • Present 2022

    MOBILE BANKING ADMINISTRATOR

    NATIONAL BANK OF MALAWI plc, BLANTYRE, MW

    In my role as a Mobile Banking Administrator, I manage and maintain customer accounts on mobile platforms like Mo626ice and Digital+. I am responsible for capturing and amending customer details, handling change requests, and assisting customers with electronic banking services. Additionally, I compile reports on platform statistics, monitor commission recoveries, and ensure accurate account reconciliations. My work also includes testing new features for the mobile platforms and maintaining proper record-keeping and filing systems.

  • 2022 2021

    SOCIAL MEDIA OFFICER

    NATIONAL BANK OF MALAWI plc, BLANTYRE, MW

    As a Social Media Officer, I was tasked with managing and moderating the bank’s online presence across various platforms, including Facebook, Instagram, Twitter, LinkedIn, and YouTube. I used various tools to schedule content, engaged with customers, and worked closely with stakeholders to optimize communication strategies. My role also involved analyzing social media performance and suggesting improvements based on competitor activity, as well as reviewing the bank's website for content quality and style.

  • 2021 2020

    CORPORATE PUBLICITY OFFICER

    AKI INVESTMENT, LILONGWE, MW

    I was responsible for marketing the products and services of AKI Investments and its subsidiaries, including Tiger Wheel & Tyre, Mugg & Bean, and Daytona Car Sales. I utilized a variety of platforms such as websites, print media, social media, television, and face-to-face interactions to promote brand awareness. Additionally, I coordinated with marketing agencies to create ads, ensured adherence to brand guidelines, and designed presentations, infographics, and product artworks.

EDUCATION

  • 2025 2025

    LEVEL 7 DIPLOMA IN DATA SCIENCE

    LONDON SCHOOL OF BUSINESS AND RESEARCH

    This advanced qualification is enhancing my skills in data analysis, machine learning, and data-driven decision-making, enabling me to apply data science techniques to real-world business problems and contribute to data-centric decision-making in various sectors.

  • 2025 2024

    BACHELOR of BUSINESS ADMINISTRATION (BBA)

    MALAWI UNIVERSITY OF BUSINESS AND APPLIED SCIENCES

    Currently pursuing a Bachelor of Business Administration (BBA), which provides me with a solid foundation in business management, strategy, and financial principles. This program is enhancing my ability to approach business challenges with a comprehensive understanding of organizational dynamics, financial systems, and leadership.

  • 2024 2024

    CERTIFICATE IN DIGITAL MONEY

    DIGITAL FRONTIERS INSTITUE

    I completed a Certificate in Digital Money from DFI (Digital Frontiers Institute), enhancing my knowledge of digital financial systems, mobile money platforms, and digital banking. This qualification has deepened my understanding of the evolving landscape of digital payments and the role of technology in financial inclusion and innovation.

  • 2018 2014

    ACCOUNTING DIPLOMA

    INSTITUTE OF CHARTERED ACCOUNTANTS IN MALAWI (ICAM)

    I earned a Diploma in Accounting through ICAM, gaining a strong understanding of accounting principles, financial management, and business practices. This qualification has equipped me with the technical skills necessary to handle accounting tasks, prepare financial statements, and manage financial data